Processing time
We pack orders on weekdays. Orders received before 12:00 CET are shipped the same day, later orders the next business day. During campaigns and public holidays packing can take one extra day.
Shipping rates and delivery times
| Destination | Carrier | Delivery time | Cost |
|---|---|---|---|
| Sweden | PostNord / DHL parcel locker | 1–3 business days | 49 SEK (free above 499 SEK) |
| Denmark, Norway, Finland | PostNord / DHL | 2–5 business days | 79 SEK (free above 699 SEK) |
| Rest of the EU | DHL | 3–7 business days | 129 SEK (free above 999 SEK) |
| Gift card (digital) | Immediately or on chosen date | Free | |
| Gift card (physical) | PostNord letter | 2–4 business days | 49 SEK |
Prices are shown including VAT in the currency of your market. Norway is outside the EU customs union; import VAT and any customs fees are handled by the carrier and paid by the recipient.
Track your order
You receive a confirmation email when the order is placed and a tracking link when the parcel leaves our warehouse. You can also follow the shipment under Track order or in My account.
Uncollected parcels
Parcels are held at the pick-up point for 14 days. Uncollected parcels are returned to us and we charge an actual handling fee of 199 SEK to cover shipping both ways. Contact us instead if you cannot collect in time — we are happy to help you reschedule.
Damaged or missing deliveries
- Report visible transport damage within 7 days of receipt, with photos of the parcel and the products.
- If tracking shows delivered but the parcel is missing, check with neighbours and your pick-up point first, then contact us within 14 days.
- We ship a replacement or refund the order as soon as the case is confirmed.
Need help?
Email support@metilde.com or call +1 505 523 0600 (Mon–Fri 09:00–17:00 CET). Always include your order number so we can help you faster.