Your right of withdrawal
As a consumer within the EU you have a statutory 14-day right of withdrawal from the day you receive your order. We extend this to 30 days. The right of withdrawal applies to products that are unopened and in essentially unchanged condition — for hygiene and food safety reasons we cannot resell opened supplements.
How to return
- Register the return by emailing support@metilde.com with your order number and the items you wish to return.
- You receive a return note and instructions within one business day.
- Pack the products in the original packaging, or equivalent protective packaging.
- Drop the parcel off at your nearest pick-up point and keep the receipt until the refund is completed.
Return shipping and refunds
| Case | Return shipping | Refund |
|---|---|---|
| Changed your mind | Paid by you, 79 SEK deducted from the refund | Order value including original standard shipping |
| Wrong item sent | Free, prepaid label from us | Full amount or replacement item |
| Damaged or faulty product | Free, prepaid label from us | Full amount or replacement item |
| Exchange to another size or flavour | Free within Sweden | Price difference charged or refunded |
Refunds are made with the original payment method within 14 days of us receiving and approving the return, usually within 2–5 business days.
Complaints
You have a three-year right of complaint for faulty products under the Swedish Consumer Sales Act. Report the fault within a reasonable time after discovering it — within two months always counts as reasonable. Include photos and the batch number printed on the label.
Exceptions
- Opened or broken-seal supplements, for hygiene and food safety reasons.
- Digital gift cards that have already been sent to the recipient.
- Products where the best-before date has passed while in your possession.
Dispute resolution
If we cannot agree you can turn to the Swedish National Board for Consumer Disputes (ARN), Box 174, 101 23 Stockholm, arn.se, or use the EU online dispute resolution platform. We follow ARN's recommendations.
Need help?
Email support@metilde.com or call +1 505 523 0600 (Mon–Fri 09:00–17:00 CET). Always include your order number so we can help you faster.