Terms and conditions
These terms apply to all orders placed by consumers on metilde.com. They cover prices, payment, delivery, subscriptions, the right of withdrawal, returns, refunds and complaints.
Last updated: 2 November 2026
Contact and company details
- Legal entity: Nordic Wave LLC
- EIN: 41-4990099
- Address: 1209 Mountain Road Pl NE Ste R, Albuquerque, NM 87110, USA
- Email: support@metilde.com
- Phone: +1 505 523 0600 (Mon–Fri 09:00–17:00 (CET))
Order and contract
A binding contract is formed when we confirm your order by email. You must be at least 18 to place an order. If a product is out of stock or a price is obviously incorrect, we may cancel the order and refund any amount charged. All communication takes place in Swedish or English.
Prices, VAT and payment
- All prices are shown in euro (EUR) and include VAT. The total including shipping is shown before you confirm your order.
- Accepted payment methods: Klarna, Visa, Mastercard, American Express, Apple Pay and Google Pay.
- For one-off purchases, payment is taken when you place the order.
- From this website we deliver to addresses in Ireland. Orders to Ireland are shipped within the EU, so customs duties or import charges are never added.
Delivery
| Destination | Shipping method | Delivery time | Cost |
|---|---|---|---|
| Ireland | Tracked letter | 3–6 working days | 8 € – free shipping over 79 € |
Orders placed before 12:00 (CET) on a working day are normally dispatched the same day from our warehouse. Orders to Ireland are sent with PostNord as a tracked letter; delivery normally takes 3–6 working days. You will receive a tracking link by email as soon as the parcel leaves us. For parcels that are not collected, we charge the actual cost of shipping there and back.
Subscription
- A subscription gives you 15 % off the regular price and is delivered at the interval you choose.
- You pay for the first delivery at the time of purchase. After that, payment is taken automatically when a new period begins, every 30, 60 or 90 days counted from the purchase. The parcel is dispatched a few days after payment and you receive an email with the estimated delivery date.
- You can pause or cancel at any time up to the day before the next renewal, either yourself under My account or by emailing customer service. If you want to change the interval, quantity or product, email customer service. Changes made later apply from the next delivery.
- The subscription continues until you cancel it. No minimum term and no cancellation fee.
Right of withdrawal
As a consumer you have a statutory right of withdrawal of 14 days from the day you receive the product – we extend it to 30 days. Contact us at support@metilde.com or use the EU model withdrawal form. The product must be returned unused and in its unopened original packaging. For reasons of hygiene and food safety, food supplements with a broken seal cannot be returned.
Returns and refunds
- Let us know within 30 days of receipt and send the product back within 14 days of notifying us.
- If you withdraw from the purchase, you pay the return shipping (€8.00 is deducted from the refund). If the product is faulty or the wrong item was delivered, we cover the return shipping.
- We refund the purchase price, including the standard shipping you paid, within 14 days of receiving the return or proof that it has been sent.
- The refund is made to the original payment method.
- If the product has lost value because it was handled beyond what was necessary to assess it, we may make a corresponding deduction.
Complaints and faulty products
You have the statutory right to complain under the consumer law that applies to you. Email support@metilde.com with your order number and a photo of the fault. An approved complaint is resolved with a new product or a refund, and we pay the return shipping.
Product information
Our products are food supplements and are not intended to prevent, treat or cure any disease. Food supplements should not be used as a substitute for a varied diet and a healthy lifestyle. Always read the label, follow the recommended daily dose and keep the product out of reach of children. Consult a doctor if you are pregnant, breastfeeding or taking medication.
Disputes
If we cannot reach an agreement together, you can find information about your rights and options from the Competition and Consumer Protection Commission (CCPC), ccpc.ie, and you can bring your dispute before the competent court in Ireland. The mandatory rights you have as a consumer under Irish law apply.