Frequently asked questions

You can pay with Klarna, Visa, Mastercard, American Express, Apple Pay and Google Pay. Payments are handled by Stripe – we never store your card details.

Get in touch at support@metilde.com as soon as possible with your order number. If the order hasn't been packed yet, we'll change or cancel it. If it has already shipped, you can use your right of withdrawal once the parcel arrives.

Yes, the order confirmation with your receipt is sent to your email as soon as the payment has gone through.

Yes. Enter your company name and company registration number in the address field, or email support@metilde.com if you'd like an invoice.

Shipping to Ireland costs 8.00 €, and shipping is free on all orders over 79 €. Subscriptions and bundles always ship free. Current prices are on the Shipping & delivery page.

Orders placed before 12:00 (CET) on working days are sent the same day from our warehouse in the EU. Delivery to Ireland normally takes 3–6 working days.

Yes. Orders to Ireland are sent with PostNord as a tracked letter from our warehouse in the EU. As the parcel stays within the EU, there are no customs duties or import charges.

You'll get a tracking link by email when the parcel leaves the warehouse. You can also enter your order number and email under Track order.

30 days from when you receive your order – longer than the statutory 14 days. The product must be unopened, as for hygiene and food safety reasons we cannot resell opened food supplements.

Email support@metilde.com with your order number and the items concerned. You'll receive a return label and instructions within one working day. If you withdraw from the purchase, you pay the return shipping and 8.00 € is deducted from the refund. We refund you within 14 days of receiving the return.

Report the damage within 7 days with photos of the parcel and the product. We'll send a replacement or refund you, and we cover the return shipping.

Choose Subscribe on the product page and you get 15% off and free shipping on every delivery. You choose the interval (30, 60 or 90 days) and can pause or cancel whenever you like.

The first delivery is paid at purchase. After that, payment is taken automatically when a new period begins, every 30, 60 or 90 days from the purchase. The parcel ships a few days after the payment and you get an email with the estimated delivery date.

Email customer service and we will pause or cancel the subscription for you and confirm it in writing. A pause takes effect immediately and nothing is charged until you resume. If you cancel, no further payments are taken and the subscription ends when the paid period is over. No minimum term and no fee.

Yes. Email customer service and we'll change the interval, quantity, product or delivery address before your next delivery.

The raw materials and extracts come from the countries where the plants are native, for example Tongkat Ali from Southeast Asia and maca from the Andes.

The batch number and best-before date are on the jar. Quote the batch number if you contact us about a product, so we can trace it.

No. Our capsules contain extract and a plant-based capsule shell – no binders, fillers, colourings or sweeteners.

Dry and at room temperature, with the lid screwed on tightly after each use and out of reach of young children.

No, you can check out as a guest. You only need an account to manage subscriptions and view your order history.

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